This happens rarely but affects special characters important to SmartPhrases and SmartLinks. Problems can occur if the client’s (user’s) keyboard maps keys to different characters than the host (Citrix, then Epic) expects. The viewer software is called Citrix Workspace (or Viewer or Receiver).
This causes the Epic Hyperspace software to be viewed within a “virtual machine” that is running on an AHS server. Special characters are affected (e.g., Indeed, this can occur at the Hyperspace logon page and cause one's password to be misread (and so cannot log on).Ĭause: CIS access on desktop, workstation, notebook, or laptop computers occurs via the Alberta Health Services Unified Access Portal (UAP) at. Problem: A few users have reported that keys typed on their Macintosh (Apple) computer generate the wrong (unintended) character in Epic Hyperspace when logged on to the Connect Care clinical information system (CIS).
